TERMS AND CONDITIONS
- Chelsempire Terms and Conditions (Nigeria)
- Effective date: 01 November 2026 · Last updated: 01 November 2026
- These Terms and Conditions (the "Terms") govern your use of chelsempire.com (the "Website") and every order you place with us. The Website is operated by CHELS EMPIRE ENTERPRISE, a company registered in Nigeria with the Corporate Affairs Commission under RC-8669495, trading as Chelsempire, of Satellite Town, Lagos ("Chelsempire", "we", "us", "our").
- Please read these Terms before you order. They explain how we sell, deliver and take back goods, and what to do if something goes wrong. Nothing in these Terms takes away any right you have as a consumer under Nigerian law, including the Federal Competition and Consumer Protection Act 2018 ("FCCPA") and the Nigeria Data Protection Act 2023 ("NDPA").
1. Definitions
"Customer", "you": anyone who browses the Website or places an order.
"Goods": products sold on the Website, including jewellery, accessories, homeware, apparel, self-care and phone accessories.
"Order": a request to buy Goods placed through the Website.
"Delivery Code": the 4-digit code we send you to confirm that you have received your Order.
"Business day": Monday to Friday, excluding public holidays declared by the Federal Government of Nigeria.
Debit or credit card, processed securely by our licensed payment provider, Paystack / Flutterwave / other. We never see or store your full card details.
Bank transfer to our company account [Bank name, account name, account number]. Your Order is processed once the payment reaches us.
Pay on delivery (where offered for your area): pay the rider by transfer to the account above or by POS when your Order arrives.
Company: CHELS EMPIRE ENTERPRISE, RC - 8669495, trading as Chelsempire
Address: Satellite Town
E-mail: help@chelsempire.com
Phone / WhatsApp: +2348032740563
- Customer care hours: Mon–Sat, 9:00–18:00 WAT
2. Accepting these Terms, eligibility and accounts
2.1 By placing an Order you confirm that you have read and accept these Terms. At checkout you will be asked to tick a box to accept them; that box is never pre-ticked.
2.2 You must be at least 18 years old to place an Order. A person under 18 may only buy with the involvement and consent of a parent or guardian.
2.3 You can order as a guest or create an account. If you create an account, keep your password private and tell us straight away at support@chelsempire.com if you think someone else has used it. You are responsible for Orders placed through your account until you tell us.
2.4 The information you give us (name, phone number, e-mail and delivery address) must be accurate. We use it to deliver your Order and to contact you about it.
3. Products and prices
3.1 We describe and photograph our Goods as accurately as we can. Colours on screen and handmade or natural materials (such as wood, leather, stones and pearls) can vary slightly. Where an illustration rather than a photograph is used, the product page says so.
3.2 All prices are in Nigerian Naira ₦ (US$ optional) and include Value Added Tax and any other taxes or charges that apply. The delivery fee is shown separately at checkout before you pay. The total you see before you confirm your Order is the total you pay.
3.3 Availability is shown on each product page. Items in your cart are not reserved until your Order is confirmed.
3.4 If a price on the Website is wrong, we will charge the lower of the prices shown. If we find the error after you order but before dispatch, we will contact you and you may either keep the Order at the price you saw or cancel it for a full refund.
4. Orders and when the contract is made
4.1 When you place an Order you receive an order number and an e-mail confirming we have received it. The contract between you and us is formed when we confirm your Order: for card payments, when payment succeeds; for bank transfer, when your payment is received; for pay on delivery, when we send the confirmation e-mail.
4.2 We may decline or cancel an Order before dispatch only for a good reason, for example the item is out of stock, we cannot deliver to your address, or we reasonably suspect fraud. If we do, we tell you and refund anything you have paid within 7 business days.
4.3 You can cancel an Order free of charge at any time before it is marked "Shipped" on your tracking page, by contacting us at support e-mail / WhatsApp number. We refund you in full within 7 business days.
4.4 Your order confirmation and these Terms are sent to you by e-mail and are available in your account, so you can keep a copy.
5. Payment, coupons and gift cards
5.1 You can pay by:
5.2 Protect yourself from fraud. We only ever ask you to pay into an account in the name of CHELS EMPIRE ENTERPRISE. Our riders and staff will never ask you to pay into a personal account, or ask for your card PIN, OTP or online banking password. If anyone does, do not pay and report it to us immediately.
5.3 Coupons and promo codes are single-use unless the offer says otherwise, cannot be exchanged for cash, cannot be combined unless stated, and expire on the date shown. Personal coupons are linked to the customer they were sent to. We may cancel a coupon obtained by fraud or misuse. If you return goods bought with a coupon, we refund the amount you actually paid.
5.4 Gift cards and eWallet credit can be used on the Website until their expiry date and cannot be exchanged for cash, except where the law requires a refund.
6. Delivery
6.1 Where we deliver. We deliver to NATIONWIDE with either our own riders or partner riders. The delivery fee and estimated delivery time for your address are shown at checkout.
6.2 Tracking. You can follow your Order on chelsempire.com/track: Order placed, Paid, Packed, Shipped, Out for delivery and Delivered. When your Order leaves with a rider, we send you the rider's name and phone number and a delivery window (for example, "Tue 4 Nov, 2:00 PM – 5:00 PM").
6.3 Delivery time. We deliver within the time shown at checkout or the window we give you. If we did not agree a time, we deliver within 30 days of your Order. If we cannot deliver within the agreed time, you may cancel and receive a full refund, including the delivery fee, within 7 business days.
6.4 Your Delivery Code. When your Order is out for delivery, we e-mail you a 4-digit Delivery Code. It is also shown on your tracking page once you confirm your e-mail or phone number. Only give the code to the rider once you have the package in your hands. Giving the code confirms that the Order was received.
6.5 Someone else receiving for you. You may ask someone else (for example a family member, colleague or estate security) to receive your Order and give the code. The rider will record their name and phone number and take a photo of the package with them as proof of delivery. That person receives the Order on your behalf.
6.6 If no one is available. The rider will call you. If no one can receive the Order, we will arrange a new delivery window with you. After two failed attempts we may return the Order to our store; we will contact you to arrange delivery again (a further delivery fee may apply) or a refund of the price of the Goods.
6.7 Check your Order. Please check the package when it arrives. If it is damaged, open it with the rider if you can, take photos, and tell us within 48 hours where possible. This helps us resolve things quickly; it does not limit your rights in section 7.
6.8 Risk and ownership. The Goods are our responsibility until they are delivered to you or the person receiving for you. Ownership passes to you on delivery, once the Order has been paid in full.
7. Returns, refunds and exchanges
Your rights depend on whether the item is faulty or you have simply changed your mind.
Situation | What you can do | Time limit | Who pays return delivery |
Faulty, damaged, unsafe or not as described | Full refund, or a repair or replacement if you prefer | Report within 3 days of delivery; up to 30 days if you show the fault is NOT from misuse or wear | Chelsempire |
Wrong item or missing item | Correct item sent, or full refund | Report within 3 days of delivery | Chelsempire |
Changed your mind | Return for an exchange | Within 24hrs of delivery, unused, with tags and original packaging | You, unless we offer free returns |
7.1 Faulty or wrong items. Under the FCCPA, Goods must be of good quality, safe, fit for purpose and match their description. If they are not, tell us through chelsempire.com/help (choose "Complaint"), by e-mail or on WhatsApp, with your order number and photos if possible. We acknowledge within 48 hours. If you ask for a repair or replacement, we complete it within 14 days; if we cannot, or the fault comes back, you get a full refund.
7.2 Change of mind. Some items cannot be returned for change of mind for hygiene or safety reasons, once opened or used: pierced earrings, opened self-care and beauty products, and personalised or made-to-order items. These exclusions never apply when an item is faulty.
7.3 How refunds are paid. We refund within 7 business days of receiving the returned item (or of agreeing a refund where no return is needed), to the payment method you used, unless you ask for something else. Refunds for faulty or wrong items include the original delivery fee. We will not insist on store credit or vouchers instead of a refund. You receive written confirmation of every refund.
7.4 How to return. Start a return at chelsempire.com/help. We will arrange a rider pickup or tell you where to drop the item off. Please keep proof of the return until your refund arrives.
8. Reviews and other content you send us
8.1 After delivery we may e-mail you a link to rate your Order. Leaving a review is optional and is never a condition of a refund, return or offer.
8.2 We only show your review on the Website if you tick the box allowing it. It appears with the name you choose (for example "Adaeze O.") and a "Verified buyer" label. Reviews are checked before they are published.
8.3 We publish positive and negative reviews alike. We will not publish a review that is abusive, discriminatory, defamatory, off-topic, contains someone's personal details, advertises something, or is not about a genuine purchase. A review is never edited to change its meaning; we may correct obvious typing errors.
8.4 By allowing us to publish your review, you give us a free, non-exclusive licence to show it on the Website and our social media pages, with the name you chose. You can ask us to remove it at any time.
9. Using the Website
You agree not to: misuse the Website or try to gain unauthorised access to it; place false Orders or use another person's payment details; use automated tools to copy content or prices; or upload anything unlawful, harmful or infringing. We may suspend accounts or cancel Orders involved in fraud or misuse, and report suspected crimes to the relevant authorities under the Cybercrimes (Prohibition, Prevention, etc.) Act.
10. Privacy and your personal data
10.1 We process your personal data in line with the Nigeria Data Protection Act 2023.
10.2 In short, we use your name, contact details, delivery address and order history to take payment, deliver your Order (including sharing your name, phone number and address with the rider delivering it), handle returns and complaints, and keep the records the law requires. Proof-of-delivery photos are used only to confirm deliveries and resolve disputes, and are deleted after 90 days.
10.3 We only send you marketing messages if you opt in, and you can opt out at any time using the link in each message or by contacting us. We do not sell your personal data.
10.4 You have the right to access your data, have it corrected or deleted, receive a copy in a portable format, object to or restrict its use, and withdraw consent at any time. To use these rights, e-mail help@chelsempire.com. If you are not satisfied with our answer, you can complain to the Nigeria Data Protection Commission (NDPC).
10.5 We protect your data with appropriate security measures. If a breach puts your rights at high risk, we will tell you promptly and notify the NDPC within 72 hours as the law requires.
11. Intellectual property
The Chelsempire name and logo, and the Website's text, photographs, illustrations and design, belong to us or our licensors. You may view and print pages for personal use, but you may not copy, sell or reuse them commercially without our written permission. Brand names of products we resell belong to their owners.
12. Our responsibility to you
12.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill.
12.2 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer under the FCCPA, the Sale of Goods Act or any other law that cannot be excluded.
12.3 Subject to 12.2, our total liability for any Order is limited to the price you paid for that Order, including delivery. We are not liable for business losses, such as lost profit, where you buy for business purposes.
13. Events beyond our control
We are not responsible for delays caused by events outside our reasonable control, such as severe flooding, road closures, fuel shortages, strikes, civil unrest, government restrictions, or failures of banking, payment or telecommunications networks. If this happens, we tell you as soon as we can and do our best to deliver as soon as possible. If the delay lasts more than 14 days, you may cancel and receive a full refund.
14. Complaints and disputes
14.1 If you are unhappy with anything, contact us first through chelsempire.com/help (choose "Complaint"), by e-mail or call at the number below. You receive a reference number. We acknowledge every complaint within 24 hours and give you a full answer within 3 business days. If we need longer, we tell you why before that time runs out, and take no more than a further 7 business days.
14.2 If you are not satisfied with our answer, you can contact the Federal Competition and Consumer Protection Commission (FCCPC), or the Nigeria Data Protection Commission for data protection matters. You may also use any other remedy available to you under Nigerian law.
15. Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute that we cannot settle together may be brought before the courts of Lagos State. This does not stop you from bringing a claim in the courts of the state where you live, or from complaining to a regulator.
16. Changes to these Terms and contact details
16.1 We may update these Terms from time to time, for example when the law changes. The version that applies to your Order is the one on the Website when you placed it. We show the date of the latest update at the top of this page.
16.2 Contact us