My payment failed. What should I do?
Short answer
Check your card details and balance, then try again or choose another method. If you were debited but the order shows unpaid, contact us with the reference.
- Check the card number, expiry date and that your card is enabled for online payments.
- Make sure you have enough balance and approve any OTP your bank sends.
- Try again, or choose bank transfer instead.
Debited but your order shows unpaid? Don't pay again. Contact us with your order number and the bank reference: failed charges are usually reversed by your bank, and we will confirm your payment as soon as it reaches us.
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