How do I cancel my order?
Short answer
You can cancel free of charge until your order is marked "Shipped". Contact us with your order number and we refund you in full within 7 business days.
You can cancel your order free of charge at any time before it is marked Shipped on your tracking page.
- Check the status on Track an order.
- If it is not yet shipped, contact us with your order number and choose Inquiry.
- We confirm the cancellation and refund the full amount, including delivery, within 7 business days, to the payment method you used.
Already shipped? You can still refuse the delivery or return the item afterwards. See How do I return an item?
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