How do I track my order?

You can follow your order at any time on Track an order.

1. Enter your order number (it starts with S and is in your confirmation e-mail).
2. Enter the e-mail address or phone number you used when ordering.
3. Press Track.

You will see where your order is:

• Order placed – we have your order.
• Paid – your payment has been received.
• Packed – your items are packed and ready.
• Shipped – your order has left our store.
• Out for delivery – a rider is on the way. You will see their name, phone number and your delivery window.
• Delivered – you have received your order.

If you have an account, you can also see the status under My account › Orders.