How do I return an item?
Short answer
Start a return through Contact us with your order number. We arrange a rider pickup or tell you where to drop it off, and refund you within 7 business days of receiving it.
- Contact us with your order number and the item you want to return. Choose Complaint if it is faulty or wrong.
- We arrange a rider pickup or tell you where to drop the item off.
- Keep proof of the return until your refund arrives.
Faulty, damaged or wrong items: report within 24 hours of delivery. You can choose a refund, a repair or a replacement, and we pay the return delivery.
Changed your mind: return within 7 days of delivery, unused, with tags and original packaging. You pay the return delivery unless we offer free returns.
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