My item is faulty or not what I ordered

Every item must be of good quality, safe, fit for purpose and match its description. If it isn't:

1. Contact us and choose Complaint, with your order number and photos if you can.
2. We acknowledge within 48 hours.
3. Choose a full refund, a repair or a replacement. Repairs and replacements are completed within 14 days; if we can't, you get a full refund.

Report within 30 days of delivery, or up to 3 months if the fault isn't from misuse or wear. Missing or wrong items: report within 30 days.