Returns & refunds
Sending something back and getting your money
How do I return an item?
Start a return through Contact us with your order number. We arrange a rider pickup or tell you where to drop it off, and refund you within 7 business days of receiving it.
When will I get my refund?
Within 7 business days of receiving your returned item, or of agreeing a refund, to the payment method you used.
My item is faulty or not what I ordered
Tell us within 24 hours of delivery with your order number and photos. You choose a full refund, a repair or a replacement, and we pay the return delivery.
Which items can't be returned?
For hygiene and safety, pierced earrings, opened self-care and beauty products, and personalised or made-to-order items can't be returned for a change of mind. They can always be returned if faulty.
Still need help?
Send us a message with your order number and we'll sort it out. We reply within 1 business day.