When will I get my refund?

We refund within 7 business days of receiving the returned item, or of agreeing a refund when no return is needed.

• The money goes back to the payment method you used, unless you ask for something else.
• Refunds for faulty or wrong items include the original delivery fee.
• If you used a coupon, we refund the amount you actually paid.

You receive written confirmation of every refund. Banks can take a few extra days to show it in your account.