My package arrived damaged
Short answer
Open it with the rider if you can, take photos and tell us, ideally within 48 hours. We will replace or refund it.
- If the box looks damaged, open it with the rider if you can.
- Take photos of the box and the item.
- Contact us and choose Complaint, with your order number and the photos, ideally within 48 hours.
We will replace the item or refund you, and we pay for any return delivery. Reporting quickly helps us resolve it fast; it does not limit your rights.
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