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What happens if I miss my delivery?

Updated 11/06/2026

Short answer

The rider will call you. If no one can receive the order, we arrange a new delivery window with you.

If you're not available when the rider arrives, they will call you.

  • If no one can receive the order, we arrange a new delivery window with you.
  • After repeated failed attempts we may take the order back to our store and contact you to arrange delivery again (a further delivery fee may apply) or a refund of the items.

Need to change the time? Contact us as early as you can.

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